Managed WordPress Hosting & Website Care
Your website is infrastructure. It should run, stay secure, and stay online without anyone on your team thinking about it. Bit Spring keeps it that way — monitored around the clock, patched every week, backed up offsite daily, and staffed by the same engineer every time you call.
Hosted on Amazon Web Services · Daily offsite backups to S3 · 99.9% uptime target · Serving business and institutional clients since 2016
Unmanaged WordPress sites don’t fail slowly. They fail all at once.
Most WordPress outages trace back to something ordinary: a plugin that went unpatched, a PHP version that got deprecated, an SSL certificate nobody renewed, a form that quietly stopped delivering leads for six weeks. None of it is dramatic. All of it is expensive.
A care plan is what you buy instead of finding out.
Two ways to work with us
Track A — Managed Hosting + Care
We host your site on AWS infrastructure we own and operate. One monthly invoice covers hosting, maintenance, security, and support. Best for organizations that don’t want a cloud account to manage.
Track B — Website Care (your infrastructure)
You keep your own AWS, Azure, or hosting account. We manage the environment, the site, and everything on it. Best for organizations with existing cloud commitments, procurement requirements, or an internal IT team that owns the account.
Same engineering, same response times, same reporting. Pick whichever fits how your organization buys.
Managed Hosting + Care
Hosting, maintenance, and support in one invoice. No separate cloud bill.
FOUNDATION
- For established business sites where downtime is a problem, not a crisis.
- 1 website on dedicated AWS infrastructure
- <strong>Up to 1 hour of support time each month</strong> — content edits, plugin fixes, small changes
- Core, theme and plugin updates applied and verified weekly
- Uptime monitoring, checked every minute, 24/7
- Daily automated backups to Amazon S3, retained 30 days
- Malware scanning and web application firewall
- Managed SSL certificate, auto-renewing
- Server-level caching and CDN
- <strong>Response time: 1 business day</strong>
- Quarterly performance and security report
PROFESSIONAL
- For sites that generate revenue, take registrations, or represent a regulated organization.
- <strong>Everything in Foundation, plus:</strong>
- Up to 3 websites
- <strong>Up to 2.5 hours of support time each month</strong> — development, content, troubleshooting
- Staging environment — every update tested before it touches production
- Hourly backups, retained 90 days, with point-in-time restore
- Uptime and Core Web Vitals monitoring with proactive alerts
- Form and checkout delivery monitoring
- Quarterly accessibility and SEO health check
- <strong>Response time: 4 business hours</strong>
- Annual strategy call with your engineer
ENTERPRISE
- For mission-critical sites where an outage is a reportable event.
- <strong>Everything in Professional, plus:</strong>
- Up to 10 websites
- <strong>Up to 4 hours of support time each month</strong> — rolls over up to 8 hours
- <strong>Emergency recovery included, not billed.</strong> Hack, outage, bad deploy, corrupted database — we restore it.
- <strong>24/7 emergency escalation line</strong>
- <strong>Response time: 1 business hour</strong>
- Written uptime SLA — 99.9%, with service credits
- Named engineer as your technical contact
- Live chat / Slack or Teams channel with your team
- High-availability configuration with automated failover
- Annual penetration and vulnerability assessment
- Documentation package for your IT, security or compliance reviewers
- Quarterly executive report
All plans billed monthly or annually. Pay annually and get one month free. Professional and Enterprise require a 12-month initial term; month-to-month after that. Invoiced by ACH, check, or card — we work with your AP department and accept POs.
Website Care — On Your Cloud Account
You own the AWS account and pay Amazon directly. We manage everything running on it.
FOUNDATION CARE
- 1 website on your infrastructure
- Up to 1.5 hours of support time each month
- Weekly WordPress core, theme and plugin updates
- 24/7 uptime monitoring, checked every minute
- Backup configuration, verification and restore testing
- Malware scanning and firewall management
- SSL certificate management and renewal
- Response time: 1 business day
- Quarterly performance and security report
PROFESSIONAL CARE
- Everything in Foundation Care, plus:
- Up to 3 websites
- <strong>Up to 3 hours of support time each month</strong>
- Staging environment setup and management
- Server and OS patching, PHP and database version management
- Core Web Vitals and form delivery monitoring
- <strong>Quarterly cloud cost review</strong> — most clients recover part of this fee in wasted spend
- Quarterly accessibility and SEO health check
- Response time: 4 business hours
ENTERPRISE CARE
- Everything in Professional Care, plus:
- Up to 10 websites
- Up to 5 hours of support time each month — rolls over up to 10 hours
- Emergency recovery included, not billed
- 24/7 emergency escalation line
- Response time: 1 business hour
- Named engineer as your technical contact
- Live chat / Slack or Teams channel with your team
- Infrastructure-as-code documentation so your team is never locked out
- IAM and access policy review
- Annual penetration and vulnerability assessment
- Compliance documentation package for security reviewers
- Quarterly executive report
You pay your cloud provider directly — typically $30–$150/month for a WordPress workload. We hold delegated access, never sole access, and everything we build is documented and handed over.
Specialized Services
Available as a one-time engagement or added to any care plan. Care plan clients receive priority scheduling and preferred pricing.
Complete Digital Health Assessment — from $4,500 (save $450)
Work beyond your included hours is billed at $100/hour, quoted in advance for anything over two hours. No surprise invoices.
How we run it
You’ll never wonder what you’re paying for
Every quarter you get a plain-language report: uptime percentage, updates applied, vulnerabilities patched, threats blocked, backup restore tests, page speed trend, and every hour of work we performed on your behalf.
Forward it to your CFO. That’s the whole point.
Getting started takes about two weeks
Common questions
Let’s find out what’s actually running on your site
Every engagement starts with a free 30-minute call and a written technical audit. If we’re not the right fit, you keep the audit and our recommendations.
Or email [email protected]