Mission-critical managed hosting with a written 99.9% uptime SLA, one-business-hour response, a named engineer, 24/7 escalation, unbilled emergency recovery, and up to 4 hours of support time each month.
Enterprise Managed Hosting & Care
From: $500.00 / month
Description
Enterprise Managed Hosting & Care
For mission-critical sites where an outage is a reportable event. High-availability AWS infrastructure, a written service level agreement, and an engineer who knows your environment by name.
Everything in Professional Managed Hosting & Care, plus:
- Up to 10 websites
- Up to 4 hours of support time each month — rolls over up to 8 hours
- Emergency recovery included, not billed. Hack, outage, bad deploy, corrupted database — we restore it. No hourly charge, no cap.
- 24/7 emergency escalation line that reaches an engineer
- Response time: 1 business hour, 4 hours after hours
- Written uptime SLA — 99.9%, with service credits
- Named engineer as your technical contact
- Live chat channel in your Slack or Teams workspace
- High-availability configuration with automated failover
- Annual penetration and vulnerability assessment
- Documentation package for your IT, security, or compliance reviewers
- Quarterly executive report — uptime, threats blocked, updates applied, work performed
Work beyond your included hours is billed at $100/hour, quoted in advance.
Twelve-month initial term, then month-to-month. Governed by our Client Service Terms and your signed Order Form.