Mission-critical website care on your own cloud infrastructure. One-business-hour response, a named engineer, 24/7 escalation, unbilled emergency recovery, and up to 5 hours of support time each month.
Enterprise Website Care – Your Infrastructure
From: $500.00 / month
Description
Enterprise Website Care
For organizations where a website outage is a reportable event. Your infrastructure, your compliance requirements, our engineering — with the response times and documentation your security reviewers will ask for.
Everything in Professional Website Care, plus:
- Up to 10 websites
- Up to 5 hours of support time each month — rolls over up to 10 hours
- Emergency recovery included, not billed. Hack, outage, bad deploy, corrupted database — we restore it. No hourly charge, no cap.
- 24/7 emergency escalation line that reaches an engineer
- Response time: 1 business hour, 4 hours after hours
- Named engineer as your technical contact
- Live chat channel in your Slack or Teams workspace
- Infrastructure-as-code documentation so your team is never locked out
- IAM and access policy review
- Annual penetration and vulnerability assessment
- Compliance documentation package for your IT, security, or procurement reviewers
- Quarterly executive report — uptime, threats blocked, updates applied, work performed
Response time: 1 business day, Monday–Friday, 9am–5pm ET.
Cloud costs are separate. Cloud costs are separate. You pay your provider directly. We hold delegated access, never sole access, and everything we build is documented and handed over.
Work beyond your included hours is billed at $100/hour, quoted in advance.
Twelve-month initial term, then month-to-month. Governed by our Client Service Terms and your signed Order Form. .